Support

How can we help?

Answers to common questions, fixes for the usual snags, and a direct line to a real person when you need one.

Frequently asked questions

13 answers
How do I sign in?
Sign in with Apple, Google, or an email address and password. Your workouts are linked to that account, so use the same method each time and on every device.
Is FittenUp available on Android?
Coming soon. FittenUp is available on iPhone from the App Store now, and an Android version is on its way to Google Play.
Do I need an internet connection?
Yes. Workouts are saved to your account rather than stored on the phone, so FittenUp needs a connection to load and save them.
How do I record a workout?
On Home, tap Start workout. Add an exercise, then add sets with weight and reps. Tap End exercise to move on to the next one. When you are done, tap End workout, give it a name and, if you like, tag where you trained.
Can I throw a workout away without saving it?
Yes. In the End workout sheet, press and hold the End workout button for three seconds. Nothing is saved and your tracker is not updated. Letting go early cancels it.
How do I edit or delete a set?
Tap the ⋮ button next to the set, then choose Edit set or Delete set.
Can I change a workout after I have finished it?
Open it from Previous on Home or from the Tracker and tap Edit to change its name or location. Delete workout, at the bottom, removes it from your history and the tracker.
How is my streak counted?
Your streak is the number of days in a row you have trained, ending today, or yesterday if you have not trained yet today. A day counts as soon as a workout has one exercise with a saved set. Workouts you log by hand count too.
Why are some squares brighter than others?
The shade shows how many sets you saved that day: 1–5, 6–9, or 10 or more. Days you logged by hand show the middle shade.
I forgot to record a workout. Can I add it?
Yes. On the Tracker, tap Log workout, choose the day, give it a name and a location, and tap Add workout. You can add more than one workout to the same day, but not to a day in the future.
Why does FittenUp ask for my location?
Only to suggest places near you when you tap Use current location in the place search. It is never used in the background, and you can still search by typing if you say no.
How do I switch between dark and light?
Go to Profile and choose Dark or Light under Appearance.
How do I delete my account?
Go to Profile and tap Delete account. This removes your account and all of your workouts, including saved places and workouts logged by hand. If it does not complete, email us from the address linked to your account.

Troubleshooting

Quick fixes

Workouts aren't loading

  1. Check you have a Wi-Fi or mobile data connection. Workouts are saved to your account, not stored on the phone.
  2. Close FittenUp fully and open it again.
  3. Still empty? Sign out from Profile and sign back in.

My history is missing after signing in

  1. Check you used the same sign-in method as before: Apple, Google or email.
  2. If you chose “Hide my email” with Apple, sign in with Apple again rather than email.
  3. Get in touch if your workouts still don't appear.

I can't find a place in search

  1. Try the name, the street address or the postcode.
  2. Places come from OpenStreetMap, so a few may be missing or named differently.
  3. A place is optional: choose Gym, Home, Park or Other and save without one.

“Use current location” does nothing

  1. iPhone: Settings › FittenUp › Location › While Using the App.
  2. Android: Settings › Apps › FittenUp › Permissions › Location.
  3. You can always search by typing instead.